<aside> 💡 This is the Pupuru Knowledge Base where you can learn how to use wifi device, troubleshooting and find answers to common questions. Scroll down to get started.

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⌚PuPuRu Business Hours

Business hours <Open Mon ~ Fri, 10am ~ 5pm / Closed Sat, Sun, Holidays (Japan time)> ★Inquiries during office off dates, we will get back to you asap on next business day. ★Please note that there might be a case to take 2 or 3business days for us to respond to your inquiry.

⚠️Something Wrong with Device, Help!

Having trouble connecting to Wi-Fi? Try this:

The Power Does Not Turn On.

Internet speed too slow

I have Mobile Extra Battery, How to use it?

📶Device ID & Password

How to Find Your Device ID & PW (2 easy ways)

🏰Connect - Setup & Returns

How to connect to Wi-Fi with your iPhone

How to return

Oops! I lost return envelop

How To Change Display Languages to English (Cloud Wi-Fi)