<aside> 💡 This is the Pupuru Knowledge Base where you can learn how to use wifi device, troubleshooting and find answers to common questions. Scroll down to get started.

</aside>

⌚PuPuRu Business Hours

Business hours <Open Mon ~ Fri, 10am ~ 5pm / Closed Sat, Sun, Holidays (Japan time)> ★Inquiries during office off dates, we will get back to you asap on next business day. ★Please note that there might be a case to take two or three business days for us to respond to your inquiry.

⚠️Device is not working!

Can’t connect to Wi-Fi

Internet speed too slow

I have Mobile Extra Battery, How to use it?

The Power Does Not Turn On.

📶Device ID & Password

How to know my Device ID & Password (2 ways)

🏰Getting started, return

How to connect to Wi-Fi with your iPhone

How to return

OMG!! I lost return envelop

How To Change Display Languages to English (Cloud Wi-Fi)