■Return instruction

Self-addressed (prepaid) return envelope will be provided when you receive the device at the same time. Please put all the rental kits together into this envelope and drop it into a mailbox(postbox) you will find anywhere in Japan. You are allowed to drop off the WiFi by the final rental day. The late charge will be required after this. ⚠️This is very important and ask your attention that there is no mailbox after you have passed through customs Clearance/Inspections at the airport.⚠️ Therefore please drop off the envelope before that.

※The type of envelopes depends on availability, but there is no change in how to return.

■Caution (do not ask to the hotel)

Please be aware that the customer has the responsibility to return the device according to the instructions below. The hotel may be able to advise you about the location of a postbox near the hotel. However, we do not recommend asking the hotel front desk to handle the return instead you, as they are not our customer. Your kind understanding of this matter would be highly appreciated.

■I forgot to return it in Japan. What should I do?

I already have passed security gate at Airport

■I want return at the airport, where is postbox?

⁉️ Please check each airport website. Or you can ask at the airport information center about the location of postbox in airport.

⚠️This is very important and ask your attention that there is no mailbox after you have passed through customs Clearance/Inspections at the airport.⚠️

   Therefore please drop off the envelope before that.

<Narita Airport> https://www.narita-airport.jp/en/service/svc_23

<Haneda Airport> https://tokyo-haneda.com/en/service/facilities/post_office.html

<Chubu International Airport> https://www.centrair.jp/en/service/post-office.html <New Chitose Airport (Hokkaido)> https://www.new-chitose-airport.jp/en/service/baggage/postoffice/ <Okinawa Naga Airport> https://www.naha-airport.com/services.php

📮This can be helpful to check the locations of the postboxes. However, for further details, please inquire at the Airport Information Desk.

(Please note that the PDF file below may not have the correct locations.)

postbox location of airport.pdf