1. Verify the power button

Make sure you're pressing the power button correctly and holding it down for a few seconds (5~10 seconds in cases) to see if the device turns on.

✅ When the device is updating internally, it may take anywhere from 7 to 20 seconds (or longer) for the power to turn on.

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Cloud WI-Fi (Air Wi-Fi) : Press and hold until the display turns on. Click here for more details

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Cloud Wi-Fi.mp4

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Softbank Wi-Fi (Press and hold until the display turns on.) : Click here for Can’t connect to Wi-Fi

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Softbank Wi-Fi Device.mp4

2. Plug in and charge the device

Plug it into power source using the provided charger and cable.

Let it charge for a while and then try turning it on again. ✅ If the battery is completely drained, please charge it for at least 3~10 minutes before trying to turn it on. There are possibilities that it may take more time for the device to power on.

(Final Resized) Charing device.mp4

(Final Resized) Charing device while powered on..mp4

3. Verify the battery indicator