1. Verify the power button

Make sure you're pressing the power button correctly and holding it down for a few seconds (5~10 seconds in cases) to see if the device turns on.

✅ When the device is updating internally, it may take anywhere from 7 to 20 seconds (or longer) for the power to turn on.

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Cloud WI-Fi (Air Wi-Fi) : Press and hold until the display turns on. Click here for more details

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Cloud Wi-Fi.mp4

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Softbank Wi-Fi (Press and hold until the display turns on.) : Click here for Can’t connect to Wi-Fi

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Softbank Wi-Fi Device.mp4

2. Plug in and charge the device

Plug it into power source using the provided charger and cable.

Let it charge for a while and then try turning it on again. ✅ If the battery is completely drained, please charge it for at least 3~10 minutes before trying to turn it on. There are possibilities that it may take more time for the device to power on.

3. Verify the battery indicator

If there's a battery indicator light on the device, check if it's showing any signs of life when plugged in or when the power button is pressed.

✅ Please check if the power plug and USB cable are properly plugged in. Adjust the device and power plug to see if it charges.